Frequently Asked Questions
Key information before you begin
These are the questions families and care teams ask most often when evaluating home monitoring support.
Your details are logged for our team, who review your needs and contact you to arrange a home assessment.
We review routines, discuss risk priorities, and recommend a practical sensor and support setup.
No. We provide proactive monitoring and escalation support, but we are not a blue-light emergency service.
Yes. Multiple family users can be linked to the same client so key people can stay informed.
Alert thresholds are configured per client and reviewed by staff, with status updates and notes tracked in the system.
Yes. Our team handles installation, testing, and a handover so everyone knows how the setup works.
Portal access is role-based, CSRF checks are enforced, and backend queries use prepared statements.
Devices retry connectivity when service returns, and staff can review status once connections recover.
Yes. Monitoring is a monthly service and can be ended with notice in line with your agreement.
Yes. We adjust sensor selection and placement to fit different property layouts.